@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700&display=swap";:root{--bg-color: #f8fafc;--text-color: #0f172a;--text-muted: #64748b;--primary-color: #111827;--primary-hover: #000000;--secondary-color: #ffffff;--accent-color: #6366f1;--error-color: #ef4444;--success-color: #10b981;--border-color: #e2e8f0;--card-bg: #ffffff;--shadow-sm: 0 1px 2px 0 rgb(0 0 0 / .05);--shadow-md: 0 4px 6px -1px rgb(0 0 0 / .1), 0 2px 4px -2px rgb(0 0 0 / .1);--shadow-lg: 0 10px 15px -3px rgb(0 0 0 / .1), 0 4px 6px -4px rgb(0 0 0 / .1)}*{box-sizing:border-box;margin:0;padding:0;font-family:Inter,sans-serif}body{background-color:#f1f5f9;color:var(--text-color);min-height:100vh;display:flex;flex-direction:column}#root{flex-grow:1;display:flex;flex-direction:column}a{color:var(--primary-color);text-decoration:none;transition:color .3s ease}a:hover{color:var(--primary-hover)}.auth-container{display:flex;justify-content:center;align-items:center;min-height:100vh;padding:1rem}.auth-box{background:var(--card-bg);border:1px solid var(--border-color);border-radius:12px;padding:3rem;width:100%;max-width:450px;box-shadow:0 4px 6px -1px #0000001a,0 2px 4px -2px #0000001a;animation:fadeIn .5s ease forwards}@keyframes fadeIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}.auth-box h1{font-size:1.875rem;margin-bottom:.5rem;font-weight:700;color:var(--primary-color)}.subtitle{color:#94a3b8;margin-bottom:2rem;font-size:1rem}.input-group{margin-bottom:1.5rem;display:flex;flex-direction:column}.input-group label{margin-bottom:.5rem;font-size:.875rem;font-weight:500;color:#64748b}.input-group input{background:#fff;border:1px solid var(--border-color);padding:.75rem 1rem;border-radius:8px;color:var(--text-color);font-size:1rem;transition:all .2s cubic-bezier(.4,0,.2,1)}.input-group input:focus{outline:none;border-color:var(--accent-color);box-shadow:0 0 0 3px #6366f11a}.btn-primary{background:var(--primary-color);color:#fff;border:none;padding:.85rem 1.5rem;border-radius:8px;font-weight:600;font-size:1rem;cursor:pointer;transition:all .2s cubic-bezier(.4,0,.2,1);display:flex;align-items:center;justify-content:center;gap:.5rem;margin-top:1rem}.btn-primary:hover{background:var(--primary-hover);transform:translateY(-1px);box-shadow:var(--shadow-md)}.btn-primary:active{transform:translateY(0)}.btn-primary:disabled{background:#94a3b8;cursor:not-allowed;transform:none;box-shadow:none}.btn-secondary{background:#fff;color:var(--text-color);border:1px solid var(--border-color);padding:.6rem 1.25rem;border-radius:8px;font-weight:600;font-size:.875rem;cursor:pointer;transition:all .2s}.btn-secondary:hover{background:#f1f5f9;border-color:#cbd5e1}.btn-primary:disabled{opacity:.7;cursor:not-allowed;transform:none;box-shadow:none}.redirect-link{margin-top:2rem;text-align:center;color:#94a3b8;font-size:.875rem}.errmsg{background-color:#ef44441a;color:var(--error-color);padding:.75rem;border-radius:8px;margin-bottom:1.5rem;border:1px solid rgba(239,68,68,.3);font-size:.875rem}.successmsg{background-color:#10b9811a;color:var(--success-color);padding:.75rem;border-radius:8px;margin-bottom:1.5rem;border:1px solid rgba(16,185,129,.3);font-size:.875rem}.offscreen{position:absolute;left:-9999px}.page-container{padding:2rem;max-width:1200px;margin:0 auto;width:100%;animation:fadeIn .5s ease forwards}.header-bar{display:flex;justify-content:space-between;align-items:center;margin-bottom:2rem;padding-bottom:1rem;border-bottom:1px solid var(--border-color)}.header-bar h1{font-weight:600;letter-spacing:-.025em}.content-card{background:var(--card-bg);border:1px solid var(--border-color);border-radius:12px;padding:2rem;box-shadow:0 1px 3px #0000001a,0 1px 2px -1px #0000001a}.content-card h2,.content-card h3{margin-bottom:1.5rem;font-weight:600;color:var(--primary-color)}.user-info p{margin-bottom:.75rem;color:#cbd5e1}.user-info strong{color:#fff;margin-right:.5rem}.badge{display:inline-block;padding:.25rem .75rem;border-radius:9999px;font-size:.75rem;font-weight:600;text-transform:uppercase;background:#3b82f633;color:#93c5fd;border:1px solid rgba(59,130,246,.3)}.badge.admin{background:#8b5cf633;color:#c4b5fd;border-color:#8b5cf64d}.admin-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:1.5rem}.stat-card{display:flex;flex-direction:column;justify-content:center;align-items:center;text-align:center}.stat-number{font-size:3rem;font-weight:700;color:var(--primary-color)}.full-width{grid-column:span 3}.data-table{width:100%;border-collapse:collapse}.data-table th,.data-table td{padding:1rem;text-align:left;border-bottom:1px solid var(--border-color)}.data-table th{font-weight:600;color:#94a3b8;font-size:.875rem;text-transform:uppercase}.data-table tr:last-child td{border-bottom:none}.data-table tbody tr{transition:background-color .2s ease}.data-table tbody tr:hover{background-color:#ffffff08}.drawer-overlay{position:fixed;top:0;left:0;right:0;bottom:0;background:#00000080;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:1000;opacity:0;visibility:hidden;transition:all .3s ease}.drawer-overlay.open{opacity:1;visibility:visible}.drawer{position:fixed;top:0;right:-500px;width:450px;height:100vh;background:var(--bg-color);border-left:1px solid var(--border-color);box-shadow:-10px 0 30px #00000080;z-index:1001;transition:right .4s cubic-bezier(.4,0,.2,1);display:flex;flex-direction:column}.drawer.open{right:0}.drawer-header{padding:1.5rem;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:center;background:var(--glass-bg)}.drawer-header h2{font-size:1.25rem;font-weight:600;background:linear-gradient(135deg,#60a5fa,#a78bfa);-webkit-background-clip:text;-webkit-text-fill-color:transparent}.close-btn{background:transparent;width:32px;height:32px;border-radius:50%;border:1px solid var(--border-color);color:#cbd5e1;display:flex;justify-content:center;align-items:center;font-size:1.5rem;cursor:pointer;transition:all .2s ease}.close-btn:hover{background:#ffffff1a;color:#fff}.drawer-content{padding:1.5rem;overflow-y:auto;flex-grow:1}.drawer-panel{background:var(--glass-bg);border:1px solid var(--border-color);border-radius:12px;padding:1.25rem;margin-bottom:1.5rem}.drawer-panel h3{font-size:1rem;font-weight:600;margin-bottom:1rem;color:#e2e8f0;border-bottom:1px solid rgba(255,255,255,.05);padding-bottom:.5rem}.drawer-msg{background:#10b98126;color:#10b981;padding:.75rem;border-radius:8px;border:1px solid rgba(16,185,129,.3);margin-bottom:1rem;font-size:.875rem}.os-data-list{display:flex;flex-direction:column;gap:.75rem}.os-card{background:#0f172a99;border:1px solid var(--border-color);border-radius:8px;padding:1rem}@media (max-width: 500px){.drawer{width:100%;right:-100%}}.chat-widget-container{position:fixed;bottom:24px;right:24px;z-index:9999}.chat-fab{background:linear-gradient(135deg,var(--primary-color),var(--accent-color));color:#fff;border:none;padding:16px 24px;border-radius:9999px;font-size:1rem;font-weight:600;cursor:pointer;box-shadow:0 10px 25px -5px #6366f180;transition:transform .2s}.chat-fab:hover{transform:scale(1.05) translateY(-2px)}.chat-window{width:350px;height:500px;background:var(--glass-bg);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);border:1px solid var(--border-color);border-radius:16px;display:flex;flex-direction:column;overflow:hidden;box-shadow:0 25px 50px -12px #00000080}.chat-header{padding:16px;background:#0f172acc;border-bottom:1px solid var(--border-color);display:flex;justify-content:space-between;align-items:center}.chat-header h4{margin:0;font-weight:600}.chat-header button{background:transparent;color:#94a3b8;border:none;font-size:1.5rem;cursor:pointer}.chat-body{flex:1;padding:16px;overflow-y:auto;display:flex;flex-direction:column;gap:12px}.chat-bubble{max-width:80%;padding:10px 14px;border-radius:12px;font-size:.9rem;position:relative}.chat-bubble.user{align-self:flex-end;background:var(--primary-color);color:#fff;border-bottom-right-radius:4px}.chat-bubble.bot,.chat-bubble.agent{align-self:flex-start;background:#f1f5f9;color:var(--text-color);border:1px solid var(--border-color);border-bottom-left-radius:4px}.chat-bubble.system{align-self:center;background:transparent;color:#f59e0b;font-style:italic;font-size:.8rem;text-align:center;width:100%}.sender-label{display:block;font-size:.7rem;opacity:.7;margin-bottom:4px;text-transform:capitalize}.chat-input-area{display:flex;padding:12px;border-top:1px solid var(--border-color);background:#fff}.chat-input-area input{flex:1;background:#f8fafc;border:1px solid var(--border-color);padding:8px 12px;border-radius:20px;color:var(--text-color);margin-right:8px}.chat-input-area input:focus{outline:none;border-color:var(--primary-color)}.chat-input-area button{background:var(--primary-color);color:#fff;border:none;padding:8px 16px;border-radius:20px;font-weight:500;cursor:pointer}.agent-layout{display:flex;gap:20px;height:600px;margin-top:20px}.active-sessions-list{flex:1;border-right:1px solid var(--border-color);padding-right:16px;overflow-y:auto}.session-card{padding:16px;border:1px solid var(--border-color);border-radius:8px;margin-bottom:12px;background:#fff;cursor:pointer;transition:all .2s cubic-bezier(.4,0,.2,1);box-shadow:var(--shadow-sm)}.session-card:hover{transform:translate(4px);border-color:var(--accent-color);box-shadow:var(--shadow-md)}.session-card.active{background:#f8fafc;border-color:var(--accent-color);transform:translate(4px)}.session-subtxt{font-size:.8rem;color:#94a3b8;margin-top:4px}.agent-chat-view{flex:2;display:flex;flex-direction:column}.agent-chat-window{display:flex;flex-direction:column;height:100%;border:1px solid var(--border-color);border-radius:12px;background:#fff}.empty-state,.empty-state-chat{color:#64748b;text-align:center;padding:40px;font-size:1.1rem}